At DS Pacific Group, We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and protect your personal information when you use our website.
1. Information Collection
When you submit an enquiry through our website, we may collect: your name, phone number, email address, property address or any message or additional information you choose to provide.
2. Use of Information
We collect this information only to contact you, respond to your enquiry, and provide customer support.
We do not use your information for marketing unless you give explicit consent.
3. Data Security
Your information is stored securely in our database, and forwarded to our internal email system so we can respond to you. We take reasonable steps to protect your information from misuse, unauthorised access, modification, or disclosure in accordance with the APPs.
4. Information Sharing and Disclosure
We do not sell, rent, or disclose your personal information to any third parties.
Your information may only be disclosed if required by Australian law (e.g., in response to a lawful request).
5. Access, Correction, and Deletion
You may request:
- Access to the personal information we hold about you,
- Correction of any inaccurate details, or
- Deletion of your information.
To protect your privacy, we may require reasonable proof of identity (such as using the same email address used in the submission or other verification) before processing your request.
6. Contact Us
For privacy queries or data requests, please contact us at via the email or phone at the bottom of the website.
